When does my order get shipped?
Orders placed by 1pm PST Monday through Friday begin processing that day. Most orders received prior to 1pm PST will ship the same day. However, occasionally it may take up to 2 business days to ship. Every attempt will be made to process FedEx Overnight, 2nd Day and 3rd Day orders on the same day.

Can I get my order the next day?
FedEx Overnight Service is available for all of you gals that must have the "Must Haves" immediately. Every attempt will be made to process your overnight request the same day, enabling your order to arrive the next day. Please feel free to call us with questions regarding shipping of your overnight order. 1-866-515-1552.

Can I change my order once it has been placed?
Changes can be made on a case by case basis prior to the order shipping. Please contact our Customer Care Department by phone for assistance in changing an order.

What if I don't see a shipping choice or method I need?
We ship via FedEx Ground and FedEx Express primarily. If you have any special shipping needs such as a PO Box or APO/FPO address, please feel free to contact our customer care department, and we will be more than happy to discuss alternate shipping options.

How do I know my order has shipped?
Once your order is shipped, you will receive an email which contains the tracking number. Any orders that are sent out via the USPS (United States Postal Service) will have tracking available online that will show that your order has shipped, but won't have a confirmation of delivery available until it has been delivered. Orders sent out via FedEx,UPS or DHL will have real-time tracking information available online for you.

Be sure to include your email in the registration process so we can keep you in the know. We are happy to ship to PO Boxes and APO/FPO addresses via USPS Priority Mail.

NOTE: Since we are now in the stages of retiring our business, the return information listed below only includes orders that for some reason may have arrived erroneously or damaged. Please do not return anything without first calling and getting an RMA approval. (Return Merchandise Authorization)

All shipping promotions apply to Ground shipping only purchases only. When returning or exchanging an order, you are responsible for the incurred shipping charges. We recommend that you also insure your shipment as we cannot be responsible for lost items returned to us. Please note that all exchanges will include a shipping charge for the new merchandise.

How does sales tax work? Will I be charged sales tax?

By law, we are required to collect sales tax on orders shipped to addresses where SaucySandals.com has a physical presence. Saucy Sandals is located in California. Therefore, sales tax is applicable on orders shipped to addresses in the state of California. The rate of sales tax for California residents is 8.25%. Orders shipped outside of California are not charged any sales tax.

Our shipping polices are unchanged during the holiday season unless otherwise noted on our Web site The arrival of your order could be affected by the work load of the shipper we use. It is advisable to check on the Web site of the carrier you choose to see what they are advising as far as cut off times before Christmas. You can visit the following carrier's Web sites here:

USPS: www.USPS.com

FedEx: www.FedEx.com

UPS: www.UPS.com

DHL: www.DHL.com